FAQ

3. Answer

Which subjects are offered?

We officially offer 5 science subjects, 5 language subjects and 5 humanities subjects. Basically all usual subjects of all school levels are available. If you would like to receive tuition in a subject that is not on the booking list, you are welcome to contact us. We are sure to find a solution.

For whom is online tutoring suitable?

Online tutoring with ATUTOR is suitable for students at all school levels from primary school to university. Especially if you have a packed schedule, online tutoring is worth considering, as our teachers can be booked very flexibly and at short notice. In addition, the online lessons can take place where the student feels most comfortable.

For which school level is ATUTOR.ch suitable?

For all school levels – from primary school to university. For all subjects we have “level specialists” who are particularly suitable for private lessons at a certain school level.

My tutor didn’t show up for the lesson. What now?

That’s not supposed to happen! Of course you will be reimbursed immediately for any credit deducted. Please send us a short mail. We will take care of it immediately and organize a substitute teacher.

What if I have to cancel the tutorial?

It can sometimes happen that tings don’t work out as planned. Please cancel the lesson as soon as possible so that your tutor can reorganize. We apply the “24h rule”; if you cancel the lesson 24 hours before the lesson starts (or earlier), your credit will be fully refunded. Lessons cancelled later will not be refunded. In certain exceptional cases a refund based on goodwill is possible. Please send an email to info@atutor.ch.

When and how does a private lesson begin?

The tutorial starts at the agreed time (see Booking, Confirmation mail or Profile). To start the lesson simply click on the start button in your profile or on the link in the email. If you have not yet installed the tutorial program (Zoom) on your “tutoring device” (laptop, tablet or possibly smartphone), you will automatically be asked to install it. In the confirmation mail you will also find all the information you need to technically prepare yourself for your tutoring lesson.

How does online tutoring work?

The actual tutoring with ATUTOR takes place on a program called “Zoom”. Zoom is a software developed for educational institutions – a kind of improved Skype with additions, improvements and all kinds of features. Your tutor will briefly introduce you to the program during the first lesson. You’ll see that tutoring feels like you’re sitting next to each other.

How long is one lesson?

A lesson usually lasts 45 minutes. However, you can also book ninety minute lessons.

How many private lessons should I book?

That depends entirely on your goal and on the prerequisites. Sometimes a single lesson is enough to solve a specific problem. We often accompany private tutors over a longer period of time and with regard to a specific goal (final exams, admission tests, etc.). In the case of such engagements, it is sometimes advisable to agree on weekly double lessons, e.g. over the period of one semester.

Are there price differences depending on the tutor?

No. Tutoring lessons cost the same for all subjects and all levels. Only the package purchased (or the credit loaded at once) makes the price vary.

How much does a private lesson cost?

The price per lesson varies depending on the package. With our super savings package, a 45-minute lesson costs just CHF 35.-. Single lessons are more expensive and cost CHF 49.-.

How can I pay?

With invoice, credit card and PayPal. (For security reasons, the option to pay by invoice is only activated if a purchase has already been made by credit card or PayPal)

I wanted to buy via invoice, but something didn’t work.

The option to pay via invoice is only activated for all students if a purchase has already been made by credit card or PayPal (for security reasons). As soon as the system has registered a purchase, the payment option “invoice” is automatically activated.

Who can become a tutor?

All tutors have to prove themselves in a proper application procedure. Listed and hired tutors meet all the requirements of Tutor GmbH.

Can I change my tutor at any time?

Of course! Just book another tutor. If you need a recommendation in this regard, simply send us an e-mail to info@atutor.ch.

My tutor uses a tablet for handwritten notes. That’s what I want as well!

There are several suppliers of such tablets in different price categories. We recommend one of the following two: 1. https://amzn.to/2I2PZk4 2. https://amzn.to/2WMZ6ss A tablet is not a prerequisite for successful tutoring.

What are the technical requirements for online tutoring?

A trouble-free Internet access should be available. The private lessons can take place on the computer, laptop, tablet or smartphone (all independent of the operating system). For the best experience we recommend the use of a computer/laptop. During the school holidays, the mobile phone might be sufficient.

Do I always have to hold my task sheets in the camera?

No, of course not. There are several ways of transmitting documents to each other. E.g. you can take a short photo of the booklet entry and send it directly via app. The heart of the tutoring is the digital blackboard on which students and tutors can write together.

What happens if I am unable to attend classes due to technical problems?

As a student, you are responsible for ensuring that you have the technical skills (good, stable Internet access and functioning, Internet-enabled equipment). If lessons cannot be held due to technical problems, the costs will be refunded only if the problems were on the part of the tutor.

How can I repeat the lesson?

To access the past tutorial (video), click on “Past Lessons” in your profile and then on “Recordings” of the respective lesson. To access other shared content (documents, photos, screenshots), click in your profile on “Folder” and there on the folder of the respective tutorial.

Where can I find the documents I have edited with my tutor?

Click in your profile on “Folder” and there on the folder of the respective tutorial.

I need help writing a scientific term paper.

No problem. I’m sure we can help you. Be it with a consultation or as a lecturer. Just send us a mail to info@atutor.ch with your wishes.

I need help with the application process for a future job.

We will be happy to correct your application documents and/or advise you on the upcoming application. Just send us an email to info@atutor.ch.

I am looking for career coaching and/or career guidance.

For career coaching and career guidance simply send us an email to info@atutor.ch.

I need help creating an important presentation.

No problem! Just send us a mail with the topic of your presentation and your wishes to info@atutor.ch.

Where can I get information on general questions?

Just send us an email to info@atutor.ch, send us a message via chat or call us at +41 43 444 68 14.